1. GENERAL TERMS AND CONDITIONS
1.1 Traveler Information
A traveler's full passport name, date of birth, and gender are required to create a quote, as well as to hold airline space. Failure to provide correct passport names will result in penalties and may result in the loss of airline space.
Name corrections may not be possible on some carriers and, if possible, will require a fee and may require complete cancellation and rebooking at additional cost to the traveler. Any penalties associated with name corrections are the responsibility of the traveler and are not the responsibility of Avanti Destinations or the airlines.
Avanti Destinations urges travelers to provide a mobile telephone number that may be used in case of emergency during travel.
Please see Section 5 for important information regarding travelers with Special Mobility Needs.
1.2 Passport Information
Passport number, expiration date, and date of birth may be required to confirm services.
It is the traveler's responsibility to obtain a valid passport and any necessary visa and health documentation required by the country/countries they wish to enter or transfer through. Passports must be valid for six (6) months after the U.S. departure date. Avanti Destinations accepts no responsibility for cancellations due to the lack of proper travel documentation, passport validity, or immunizations.
It is the responsibility of the traveler to ensure all arrangements are booked as requested and that the itinerary contains no errors. Avanti Destinations accepts no responsibility for discrepancies between oral quotes/information and written quotes/information. After payment has been made, all information contained on the itinerary is considered correct by Avanti Destinations. All fees are the responsibility of the travel agent or traveler. Fees will apply up to the full amount paid.
Any exception/waiver to these Terms and Conditions is not valid unless given in writing by Avanti Destinations.
Avanti Destinations is the tour operator. Avanti Destinations, its agents, and representatives act as agents only for purchasers of these packages in making and securing all arrangements for transportation, sightseeing, hotel accommodations, and other services related to the program. Avanti Destinations is not responsible for errors and omissions contained in its brochures, nor is it liable for acts of God, fires, acts of government and other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, incidents at sea, land or air travel, and other similar acts or incidents beyond its ability to control.
2. PAYMENT POLICY AND DEPOSIT INFORMATION
2.1 Fares and Rates
All prices expressed on this website are in U.S. dollars and are subject to change without notice. Rates are guaranteed once full payment is received. All rates are subject to change until paid in full.
Reservations should be made as early as possible to assure confirmation of selected travel components and require a minimum of $750.00 in land services. This land minimum is total for the reservation, and travel protection does not qualify toward the land-minimum requirement. Reservations for travel components (air, hotels, car rentals, tours, rail, etc.) are subject to availability. Should circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and/or inclusions or to substitute hotels of similar standard. Avanti Destinations accepts no responsibility for any increased cost incurred by such substitutions once accepted by the Travel Agent.
For bookings made more than 75 days prior to departure, a mandatory non-refundable land deposit of $250.00 per person is due within 7 days after the booking date to activate the booking and to avoid cancellation. Additional deposits may be required for certain products and will be indicated on the initial quote. By providing the deposit, you are agreeing to these Terms and Conditions. Avanti Destinations reserves the right to treat any booking as cancelled by you if the balance is not paid by the option period specified on the booking invoice.
2.4 Final Payment
Full payment is due 75 days prior to the U.S. departure date, unless otherwise indicated. Avanti Destinations reserves the right to cancel a booking if full payment is not received on time.
Bookings made less than 75 days prior to departure require full payment to activate the booking. Please note: any payment constitutes acceptance of the itinerary and our Terms and Conditions.
A special handling fee of $50.00 will be assessed to any booking made 21 days or less from the U.S. departure date, in addition to the $45.00 Design, Document, and Delivery Fee.
Reservations must be made at least 7 days prior to U.S. departure.
Please note there are no Saturday or Sunday deliveries of physical documents.
2.5 Refund Applications
Refunds of purchased travel components must be requested in writing to Avanti Destinations' Customer Relations department within 30 days of the traveler's return to the U.S. Supporting documentation may be requested to process post-travel claims. For more information, please visit the claims section of our website to submit your client's refund request.
3. CANCELLATION AND REFUND POLICY
3.1 Changes and Cancellations
Avanti defines Changes and Cancellations as the following:
When the same land service changes dates or when the number of travelers booked on that service changes, this constitutes a Change. If land services are changed after the initial deposit is received, a revision fee of $50.00 per booking will be charged, in addition to any other noted penalties. Further, the substitution of travelers on bookings that are under payment shall be charged a non-refundable $250.00 per-person deposit.
When a traveler is completely removed from a reservation or when the booking is cancelled in full, this constitutes a Cancellation. Cancellation fees are based on the U.S. departure date and the type of service, not the date of service. Each service may have its own additional fees.
Requests to remove travelers from a booking, or to cancel bookings in full, must be received in writing by Avanti Destinations' Cancel Requests department at email@example.com before action will be taken. This written notice must be received by 4:30 p.m. Pacific Time (Monday - Friday) in order to be recorded as cancelled for that date. You will receive an acknowledgement of the cancellation request via email by the end of the next business day.
Land Service Penalties
Days from Departure
Fee Per Person
Fee Per Service
|Prior to full payment||Full deposit||Plus restrictions below|
|60 to 11 days prior to departure||Full deposit||30% of gross land total plus restrictions below|
|10 to 1 day(s) prior to departure||Full deposit||100% non-refundable|
|Day of departure, No Shows,|
and during travel
|Full deposit||100% non-refundable|
3.1.2 Air Cancellations
Upon receipt of full air payment or air deposit, airline tickets are issued, and penalties apply for any change or cancellation. Total air fees are dependent upon the type of fare purchased. All air tickets are non-refundable/non-changeable within 24 hours of departure.
Name changes/corrections are considered full cancellations and will be subject to the same cancellation penalties. Any penalties associated with incorrect names are the full responsibility of the traveler and are not the responsibility of Avanti Destinations. In limited cases where a name correction is feasible, a $100.00 fee per name-correction will be assessed.
|Fare Type||Fee Per Ticket|
|Contract Economy/Premium Economy||$400|
|Contract Business/First ||$1,000|
|Published (All Cabins)||Non-refundable|
3.1.3 Cruise Cancellations
Cancellation policies for cruises vary by cruise line and may be more stringent than those imposed by Avanti Destinations. You will be advised of the cancellation penalties at the time of booking. Please note most cruises are non-refundable.
3.1.4 Rail Cancellations
Upon receipt of full rail payment, rail tickets, passes, and seat reservations are confirmed and issued. Once issued, all rail is non-refundable.
3.1.5 Additional Cancellation Fees
Some of the properties and services offered by Avanti Destinations have their own cancellation fees. These fees are in addition to any cancellation fees imposed by Avanti Destinations and may not always be disclosed by the property or service provider until the time of cancellation. Any pre-determined fees of which Avanti Destinations is advised in advance will be noted with that property or service on your invoice. All cancellation fees are the sole responsibility of the traveler.
All deposits are non-refundable and non-transferable.
3.1.7 Date of Departure
The date of departure is defined as the date on which the traveler is originally scheduled to leave from North America on their trip.
No refund claim will be considered or pursued and no action will be taken by Avanti Destinations unless notice of claim is received in writing to Avanti Destinations' Customer Relations department within 30 days of the traveler's return to the U.S. Supporting documentation may be requested to process post-travel claims (the use of traceable mail is strongly recommended). For more information, please visit the claims section of our website to submit your client's refund request.
No refunds will be granted for unused land arrangements once the trip has commenced. Refund decisions are determined by Avanti Destinations per the signed contract existing between Avanti Destinations and the supplier(s). No refund determination can be made by anyone other than Avanti Destinations. Avanti Destinations may assess an administrative fee on any refund. Refunds only can be made to the same form of payment originally used and only up to the amount originally charged. Refunds for payments made by one person cannot be made to another person.
Hotel rates found on this website include (unless otherwise stated): accommodations with private bath or shower, continental breakfast, hotel taxes, and general service charges.
Local municipal city taxes may be additional in some cities/resorts and must be paid locally by the traveler.
Hotel rates do not include any expenses of a personal nature or any incidental charges.
Room assignments are at the discretion of the hotel management, and specific requests cannot be guaranteed. Avanti Destinations guarantees room types that have appropriate bedding for the number of guests requested per room. We do not guarantee a specific bed type.
Check-in cannot be guaranteed prior to 4:00 p.m. Departure is normally required by 10:00 a.m.
4.3 Air Conditioning
Avanti Destinations is not responsible for air-conditioning standards or availability, as these factors can vary greatly between properties and countries.
Please note hotels in Europe typically do not offer the type of air conditioning to which we in the U.S. are accustomed. Rather, they have a "climate control" system that keeps temperatures within a comfortable range. Therefore, the indoor environment may not be as cool as guests prefer, especially during periods of high outdoor temperatures.
5. SPECIAL MOBILITY NEEDS
Requests for special accommodations and services to meet specific physical requirements - such as wheelchair-accessible rooms, tours, or transfers - must be made at the time of booking (prior to the payment of deposit) and require the submission of a completed Special Mobility Needs Form detailing the limits of mobility and a description of any mobility-assistance devices. Failure to correctly submit this information may result in a disruption of service and/or increased cost to the traveler. Please note accommodation- and service requests are subject to availability and cannot be guaranteed. Further, Avanti Destinations cannot accept responsibility for the standards of the facilities requested, as they can vary between properties.
6.1 Airline Tickets
Tickets purchased from Avanti Destinations carry restrictions and penalties for any change, however slight. Not all fares allow mileage upgrades or mileage credit. Airline tickets are non-endorsable, non-transferable. An itinerary is sent immediately from Avanti Destinations so that all information can be checked before payment is made and tickets are issued. Prior to payment and issuance, all airfares are subject to change without notification, and any increase in cost is the responsibility of the traveler. Once payment is made, Avanti Destinations considers the information contained on the itinerary to be correct, and any fees associated with changes or cancellation are the responsibility of the travel agent or traveler.
6.2 Airline Schedule/Equipment/Seat Assignment Changes
Airlines reserve the right to change schedules, equipment, or routings at any time. Avanti Destinations will automatically pre-assign seats where possible at the time of initial booking. However, advanced seat assignments may not be available on certain flights, can be changed or cancelled by the airline at any time, and never can be guaranteed by Avanti Destinations. It is the traveler's responsibility to contact the airline 72 hours prior to departure and on the day of departure to reconfirm their flights. Any traveler who misses their flight due to a schedule change will not be reimbursed by Avanti Destinations for expenses resulting from a missed flight, such as transfers, hotel nights, tours, or other pre-booked services. Schedule changes may result in lost seat assignments, including upgraded seats and cabins.
Avanti Destinations reserves the right to accept on the travel agent or traveler's behalf any change of schedule within 15 minutes of the originally quoted departure time. Schedule changes greater than 15 minutes will be deferred to the agent and must be accepted before tickets are issued/reissued.
6.3 Airline Baggage Allowance
The number of pieces and the weight of each piece of baggage, whether checked or personally carried onto the plane, varies depending on the airline and the cabin booked. It is the traveler's responsibility to contact the airline directly to inquire about their specific baggage allowance.
6.4 Air Fares
Fares and schedules are based on regular scheduled carrier service. All applicable airline rules apply, and schedules are subject to change. Basic airfares do not include fuel surcharges, airport departure taxes, passenger facility charges (PFCs), Customs or immigration fees, and excess baggage charges. Airfares require a land minimum of $750.00 for economy/economy plus or $1,000.00 for business/first class in conjunction with the airline ticket. This land minimum is total for the reservation and travel protection does not qualify towards the land minimum requirement. For mileage accrual information, please contact the carrier directly for details.
6.5 Transfers and Baggage
Porterage and baggage handling are not included with transfers unless specifically stated on the transfer voucher. Baggage allowance is limited and varies by country and vehicle type. In general, one (1) medium-sized suitcase and one (1) personal item per person are allowed, and the personal item should fit on the traveler's lap. A larger vehicle must be booked in advance for oversized bags and additional baggage. Failure to do so may result in additional local charges or the cancellation of service with no refund.
6.6 Car Rental
Drivers must be at least 25 years of age; a maximum age may apply, subject to car rental company rules. Basic car rental rates include unlimited mileage and VAT (value added tax). Rates do not include tolls, gasoline, additional driver surcharge, overtime charges, or VAT on additional items that are paid, agreed to, and/or accepted locally. Specific car models cannot be guaranteed. Airport surcharges and one-way drop-off fees may apply when picking up a vehicle in one location and returning it to another.
6.7 Rail Tickets and Passes
Avanti Destinations reserves the right to accept on the travel agent or traveler's behalf any change of schedule within 15 minutes of the originally quoted departure time. Schedule changes greater than 15 minutes will be deferred to the agent and must be accepted before tickets are issued.
Avanti Destinations is not responsible for rail passes, train tickets, or vouchers which are lost, stolen, mutilated or destroyed. Refunds cannot be authorized in such cases. To protect yourself against such losses, please refer to the optional Rail Protection Plan.
7. TRAVEL DOCUMENTS
Travel documents are sent approximately 4 weeks prior to departure if full payment has been submitted and processed. Avanti Destinations is not responsible for lost or stolen documents; therefore, any re-issuance of documents may be assessed at their full face value and may include an increase in cost.
Expedited delivery requests will be accepted until 2:00 p.m. Pacific Time, Monday - Friday. Saturday and Sunday deliveries are not currently possible.
Travel documents are mailed to the agency of record's street address. Avanti Destinations must be notified 60 days in advance of the travel date if travel documents should be mailed to a different street address, such as the agent's home office or directly to the traveler.
7.1 Traveler Information and Passport/Visa
The traveler's full passport name, passport number, date of birth, and gender are required to hold airline space. Failure to provide correct passport names may result in the loss of airline space, and any penalties associated with incorrect names are not the responsibility of Avanti Destinations or the airlines. The traveler assumes complete and full responsibility for, and hereby releases Avanti Destinations from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements for each destination. Passport number, expiration date, gender, mobile phone number, and date of birth may be required to confirm services. Please note most countries require at least six (6) months remaining passport validity at the time of travel.
To facilitate communication during travel, Avanti Destinations urges our clients to provide the traveler's mobile telephone number that may be used during travel in case of emergency.
8. TRAVEL PROTECTION
Avanti Destinations is not responsible for missed or unused services for reasons including, but not limited to, flight delays, weather, traveler injuries or illness, strikes, or other unforeseen circumstances. Avanti Destinations strongly encourages all travelers to purchase travel protection or other qualified travel insurance. If you have purchased travel protection, please refer to your plan information for all plan details.