Please call 888-274-7245, if you have questions about our web site.

From the Home Page select Europe or Latin "create or modify booking" option and click on "find booking". Once you have access your booking quote, the Apply Payment option will appear at the bottom of the page.

If booking is made inside 60 days, full payment will be required within 72 hours. If the booking is made outside 60 days, a deposit of $150 per person will be required within 72 hours, and final payment will be required 60 days prior to departure. Special holiday payment procedures apply from December 15 - January 15.

From the Home Page, select Europe or Latin and the brochures option will appear at the bottom of the screen. Brochures may be ordered by mail, or printed out directly from our site. If you would like to save the brochure on your PC to be able to print at any time, select a brochure from the options, then use your mouse to right click, and then choose "save as".

From the Home Page, click on Europe or Latin option and the "Contact and Information" at the bottom of the page. This will provide West Coast and East Coast contact information.

Please contact our knowledgeable Travel Consultants at (800) 422-5053, and choose Europe or Latin when you hear the recording. We will be able to assist you with any customer service issues.

From the home page, click on Europe or Latin option and at the bottom of the page a "Contact and Information" link will appear. When you click this option a UCC link will be available. You will be able to print this form, fill it out, and fax it to 1 800.422.9505. The fax number is also provided on the bottom of the UCC form?

Once the form is completed with all pertinent booking information - Names, Quote number, contact information, and your agency information, please fax to 1 (800) 422-9505. If information is missing, this may delay the processing of your payment.

From the home page, click on Europe or Latin option and at the bottom of the page a "Contact and Information" link will appear. If you click on this you will see a link for Trip Mate Travel Protect Plan.

A claim must be filed with Trip Mate Insurance by calling (800) 888-7292, or on-line at www.tripmate.com

To make special requests, please contact our reservation department at (800) 422-5053, or contract the carrier directly.

Your electronic ticket receipt and invoice will be sent to you via regular mail.

If your quote is not paid, you are able to access it from the Home Page, by selecting either Latin or Europe "create or modify a booking" Enter your quote number, and you are able to select flights for different dates, and product, change carriers or destinations. Once this is done, you must cancel off the air segments that were previously booked.

If the booking is paid, you can only make changes by contacting reservations at (800) 422-5053.

If your quote is not paid, you may access it online and cancel it. Simply access the quote by selecting Europe or Latin option from the Home Page, then select "create modify booking" Enter your quote number in the find booking search box, and the cancel option will appear at the top of the page.

If booking is paid, a cancel request must be submitted in writing to Customer Service via fax at (503) 295-2723 or email to: cancelrequests@raileurope.com

Standard cancel penalties will apply. Please refer to our Terms and Conditions for details.

If your quote is not paid, you may access your booking by selecting either Latin or Europe "create modify booking" and then enter your quote number in the find booking prompt. Once the quote is accessed, you will see the "modify booking" option at the top of the page. Land items may be added, changed, or removed from the booking.

If the booking in paid, it cannot be modified on-line. Please contact us 888-213-7245, if you need to make changes to a booking that is paid.

Hotels, Tours and Transfers will be requested once payment is received and takes 1-3 business to request and process. If the products selected are not available, we will offer alternate products.

At the time of booking, you can click on "Add option" at the main page of our website.

Once payment is received and all products are confirmed, documents will be mailed out via UPS, which takes approximately 2 business days to receive. Bookings with departure within 14 days will be sent out via FedEx for overnight delivery.

International one ways will always have a drop charge. Domestic one ways may vary depending on the car type and country. We will notify you if there is a drop charge approximately 1 business day after we receive your car reservation.

Generally there will be 2 twin beds or 1 double bed and rollaway may be requested for the 3rd bed.

The check-in time is at 3pm and the check-out time is at 11am for most hotels. Best Western hotels require a credit card guarantee for late arrivals after 4pm. Due to new credit card restrictions we cannot release your information. Contact Best Western at 800-633-6548.

Most hotels can store your luggage until your designated check-in time.

For all Airport transfers passengers will be greeted at baggage claim and for Rail transfers, passengers will be greeted on the platform. Transfer personnel will have a sign displaying the passenger name.

Most Tours pick up at the hotel. However, in some instances there is a general pick up location, which will be listed on passenger documentation.

No. All additional charges, including one-way drop fees, are paid locally to the car vendor.